Frequently Asked Questions
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If you send your letter by fax, we will start sending it immediately after your order is completed. It usually takes only a few minutes and the fax is sent to the recipient. You will then also receive the proof of dispatch by e-mail within a few minutes.
In the case of letter and registered mail, we will send your letter Monday to Friday by 5:00 p.m. at the latest. This means that a letter that we receive by 5:00 p.m. will be printed out, curated, stamped and delivered directly to the post office on the same day. Please note that we do not send mail on Saturdays, Sundays or holidays. The normal postal delivery time in the US is 3-5 workdays.
We will send your transmission report as soon as the fax transmission is completed. This is usually within a few minutes, but can take up to 24 hours in some cases. It can happen that a fax number is temporarily unavailable, we will then try to send your fax regularly. If the 24 hours have passed without you receiving your transmission report, please contact our customer service.
As soon as we have sent the registered mail, you will receive a tracking number by e-mail. With this tracking number you can check directly with the post office whether your registered mail has already arrived at the recipient. As soon as the registered mail has been delivered, you can view a copy of the confirmation of receipt with the recipient’s signature online. If you have not received a tracking number within 48 hours, please contact us directly: email@example.com.
If you haven’t received a cancellation confirmation, there could be several reasons. Unfortunately there is no legal obligation to issue a confirmation of cancellation.
If a recipient of your cancellation does not accept your cancellation, you must first take action yourself. Ask the recipient why he or she rejected the cancellation. Please provide the recipient with proof of dispatch. Unfortunately, we cannot ask the recipient directly, as we will not receive any information due to data protection laws. If your cancellation is not accepted despite proof, please contact us by e-mail:firstname.lastname@example.org. We will help you and support that your cancellation is accepted.
Please contact us briefly by email: email@example.com provide us with your email address that you provided at the time of your cancellation. We will then send you a digital copy of the proof of shipment.
If you have sent a cancellation with your own fax number and we cannot deliver your cancellation to this fax number, we will contact you by e-mail. If you have received a proof of delivery from us, please confront the recipient of your cancellation with your proof, usually there are internal problems with the recipient that a cancellation has been received, but not yet processed. If there are problems, we will help you to successfully enforce your cancellation. Please contact us in this case with all you available information by e-mail: firstname.lastname@example.org.
We are fully aware of our responsibility to handle your data safely and attach great importance to data security and encryption according to the highest standards. We take data protection seriously, therefore your data will be transferred via an encrypted SSL connection. We only store data in our database that is absolutely necessary to send your cancellation. If you wish to request deletion of all your data, please send us an email email@example.com. Keep in mind, however, that if you need a digital copy of the proof of delivery, we will no longer be able to provide you with it.
Still open questions?Please contact us