Frequently Asked Questions

We at inform you about various consumer topics. In addition, we offer you free templates so that you can quickly and easily complete a cancellation or revocation. Optionally, we will send the letter created by you to your contractual partner on your behalf. does not work with the contractors listed here. We focus only on the freshness of the information provided on our portal, as well as the shipping orders which are given to us by users.
We are completely independent and have nothing to do with the companies, organizations, associations or the like, to do. The recipients have not agreed to appear on our website.
The price varies depending on the shipping method. Sending by letter or registered mail is more expensive than the fax, because we have to pay shipping fees to the post office.
No, we do not offer subscriptions. If you decide to pay for direct shipping, there is only a one-time cost for the respective shipping.
No, you do not sign up for a subscription when you download or install our app. There are only costs if you decide to send your document with our direct mailing service.
We have been offering our service in various countries since the end of 2015. We have already sent thousands of documents successfully.
Registration is not necessary. However, we ask for your e-mail address so that we can send you a confirmation as soon as your letter has been sent. You will also have this confirmation as proof in case the recipient claims not to have received the letter.
Yes, you can change the text as you wish. Please note, however, that the texts have been designed in such a way that, for example, termination is guaranteed. If you change or remove important passages yourself, you do so at your own risk.
We want to offer you a clear added value with our service. We take care of up-to-date addresses, secure and immediate shipping and if problems arise with your contractor. To finance all these services, we charge a small fee. A large part of the costs, goes to the shipping service provider, as well as to the payment providers.

If you send your letter by fax, we will start sending it immediately after your order is completed. It usually takes only a few minutes and the fax is sent to the recipient. You will then also receive the proof of dispatch by e-mail within a few minutes.

In the case of letter and registered mail, we will send your letter Monday to Friday by 5:00 p.m. at the latest. This means that a letter that we receive by 5:00 p.m. will be printed out, curated, stamped and delivered directly to the post office on the same day. Please note that we do not send mail on Saturdays, Sundays or holidays. The normal postal delivery time in the US is 3-5 workdays.

We will send your transmission report as soon as the fax transmission is completed. This is usually within a few minutes, but can take up to 24 hours in some cases. It can happen that a fax number is temporarily unavailable, we will then try to send your fax regularly. If the 24 hours have passed without you receiving your transmission report, please contact our customer service.

As soon as we have sent the registered mail, you will receive a tracking number by e-mail. With this tracking number you can check directly with the post office whether your registered mail has already arrived at the recipient. As soon as the registered mail has been delivered, you can view a copy of the confirmation of receipt with the recipient’s signature online. If you have not received a tracking number within 48 hours, please contact us directly:

If you haven’t received a cancellation confirmation, there could be several reasons. Unfortunately there is no legal obligation to issue a confirmation of cancellation.

If a recipient of your cancellation does not accept your cancellation, you must first take action yourself. Ask the recipient why he or she rejected the cancellation. Please provide the recipient with proof of dispatch. Unfortunately, we cannot ask the recipient directly, as we will not receive any information due to data protection laws. If your cancellation is not accepted despite proof, please contact us by We will help you and support that your cancellation is accepted.

Please contact us briefly by email: contact@cancel.ioand provide us with your email address that you provided at the time of your cancellation. We will then send you a digital copy of the proof of shipment.

If you have sent a cancellation with your own fax number and we cannot deliver your cancellation to this fax number, we will contact you by e-mail. If you have received a proof of delivery from us, please confront the recipient of your cancellation with your proof, usually there are internal problems with the recipient that a cancellation has been received, but not yet processed. If there are problems, we will help you to successfully enforce your cancellation. Please contact us in this case with all you available information by e-mail:

We are fully aware of our responsibility to handle your data safely and attach great importance to data security and encryption according to the highest standards. We take data protection seriously, therefore your data will be transferred via an encrypted SSL connection. We only store data in our database that is absolutely necessary to send your cancellation. If you wish to request deletion of all your data, please send us an email Keep in mind, however, that if you need a digital copy of the proof of delivery, we will no longer be able to provide you with it.

No. Your data will never be sold to third parties. Please also read our privacy policy.

Still open questions?

Please contact us